The advantage of an electricity and natural gas contract is that the individual is not obliged to wait for the end of the duration of his contract to leave his supplier if he finds a better offer or if he changesaddress.Thus, regardless of the reason, a customer can decide to terminate his Iberdrola contract at any time and free.The procedures are also simple and quick, provided you know the right step to follow and meet possible deadlines.

❌ Ask Iberdrola termination

To request an termination in Iberdrola, it is simply necessary to inform the customer service by one of the means of contact made available by the supplier.If the customer does not have to justify himself during his termination, the reason remains important because this is what determines the procedures to be carried out.

I have just subscribed and I want to retract the steps for an IBERDROLA withdrawal are significantly different and must intervene within 14 days of signing the contract.

🧐 In which cases should be canceled?

The most frequent reasons which push an individual to terminate his Iberdrola contract are the move (during which the termination is an essential step), or the change of supplier (following an dissatisfaction of the services and prices of Iberdrola for example, orsimply after finding a better offer).

📦 Je déménage

Two steps related to the energy supply must be carried out when you move: the subscription of a contract to have access to energy in its new accommodation and the termination of the contract linked to its old home to avoid continuing to continuepay for the consumption of new occupants after departure.

Cela pour dire que, dans le cadre d'un déménagement, la résiliation Iberdrola est indispensable.Ideally, it is advisable to start all procedures at least 15 days before the date of the move to avoid inconvenience.Note that the subscription and termination procedures with IBERDROLA are completely free.

In addition, two options are available to the individual when he moves:

1. Soit il reste chez Iberdrola dans son nouveau logement : dans ce cas, il doit contacter le service client Iberdrola pour notifier son changement d'adresse, en précisant son souhait de résilier Iberdrola à son ancien domicile et de souscrire un nouvel abonnement pour sa future habitation. Le fournisseur se chargera du reste ;
2. Soit il change de fournisseur pour son nouveau logement : il faut alors comparer les fournisseurs afin de souscrire une nouvelle offre plus adaptée à son profil. Pour cela, il est conseillé d'appeler le ☎️ 09 73 72 73 00 (numéro Selectra - appel non-surtaxé). Puis, en parallèle, il faut résilier Iberdrola, en n'oubliant pas de transmettre ses relevés de compteur dans les 24 heures précédant son départ.

🤝 Je veux changer de fournisseur

It is also possible to change supplier for your current accommodation, without giving notice or paying IBERDROLA termination fees, since the process is 100% free here too.

The procedure is a little different, and even simpler, because it will be up to the new supplier to request the termination of Iberdrola. La seule démarche à faire du côté du particulier est donc de directement souscrire chez le nouveau fournisseur de son choix.The change of supplier is thus without power cut, without costs and without administrative procedures.

For that, it is advisable to compare the suppliers with the multi-supplier platform Selectra in ☎️ 09 73 72 73 00 (non-surtaxity call).⏰ Be recalled

Important you must be careful not to terminate your iberdrola yourself contract in the case of a supplier change.This would generate unnecessary costs of commissioning.

📞 Termination by phone

As seen earlier, it is possible to terminate Iberdrola simply by contacting the supplier and by telling him about his desire to cancel his subscription.IBERDROLA customer service can be reached by phone at ☎️ 0 805 98 12 05.

Certain elements will be requested by the advisor during the IBERDROLA termination.It is therefore advisable to prepare them in advance in order to facilitate the procedure (namely that most of these elements are to be found on all its IBERDROLA invoices):

💻 Internet termination

It is also possible to terminate IBERDROLA online:

1. Soit en se connectant à son espace client Iberdrola : un formulaire de contact est mis à disposition sur la plateforme afin de permettre aux clients d'effectuer différentes demandes facilement, dont une demande de résiliation ;
2. Soit en envoyant un e-mail à Iberdrola : serviceclients@iberdrola.fr ;
3. Soit en utilisant le formulaire de contact sur le site d'Iberdrola : le formulaire de contact se trouve dans la rubrique "Contactez-nous". Dans la partie "Type de question", veiller à préciser qu'il s'agit d'une demande de résiliation ;
4. Soit en utilisant le comparateur Selectra : en souscrivant à l'une des offres de son choix, gratuitement, via ➡️ ce lien.

🧾 IBERDROLA termination letter model

Termination by phone or online is enough to close your contract. Mais si le client souhaite conserver une trace de sa démarche, il lui est conseillé d'envoyer une lettre de résiliation à Iberdrola en recommandé avec accusé de réception, à l'adresse du fournisseur :

Certain essential elements must be included in the content of the letter: as the contract number, the desired date of termination, etc..To forget nothing, here is a simple example of the termination letter to send to Iberdrola:

[First name - Last name]: [Address]: [Contacts]: [Iberdrola contract number]: [Location, Date]: Object: Termination of my IBERDROLA Madame contract, sir, by this, I send you my wish to endOn my contract [contract number], subscribed to [xx/xx/xxxx] for my current accommodation located [postal address].Please terminate my contract on the date of [XX/XX/XXXX], so that all the withdrawals related to this contract are stopped.I will contact you to indicate the statement of the index of my counter within 24 hours preceding the effective date of my termination, following which you can send me an invoice for the regularization and closing of my contract at the addressfollowing: [postal address desired].Please accept, madam, sir, the expression of my distinguished consideration.[Name and first name] [Signature]

💰 What are the IBERDROLA termination costs?

There is no Iberdrola termination fees to be provided by the individual.Since contracts are without obligation, the procedure is free.

En revanche, une facture de résiliation Iberdrola sera tout de même envoyée au client dans un délai de 10 jours après sa demande de résiliation.This is the balance invoice which includes the sum of the consumption of the home between its last invoice received and the date of its termination.It is based on the latest meter readings made and transmitted by the customer.

Also, in the case of a move, costs of commissioning the meter of the new accommodation will be invoiced to the customer, but these costs return to the Enedis (for electricity) and GRDF (gas) network managers, andNo to the energy supplier.

📆 When will termination be effective?

The Iberdrola termination period varies depending on the situation.It is important to take these deadlines into account, because if it is possible to terminate at any time, the closure of the contract takes a few days to be actually effective:

1. Dans le cas d'un changement de fournisseur : la résiliation est effective à la date de prise d'effet du nouveau contrat de fourniture d'énergie. Cela dépend donc entièrement du nouveau fournisseur ;
2. Pour tout autre cas, incluant le déménagement : la résiliation est effective à la date souhaitée par le client, à condition que la demande de résiliation Iberdrola a été demandée au moins 15 jours calendaires avant cette date. A défaut, elle est effective dans un délai de 15 jours (et au plus tard 30 jours) à compter de la notification par le client.

👥 To which other supplier to turn to?

IBERDROLA is, as a reminder, a supplier of Spanish origin, arrived on the French energy market in June 2019, with offers of electricity and natural gas to -% cheaper than regulated prices.In addition to offering advantageous prices, it demonstrates a major commitment in the energy transition, with in particular its 100% renewable electricity offer and its 100% carbon -compensated gas offer.

That said, to be sure to subscribe to the offer most suited to its budget and expectations, it is always advisable to compare suppliers.Indeed, there are many suppliers offering even more advantageous prices and considered "greener" (knowing that despite its big efforts in renewable energies, Iberdrola is noted "really bad" in the 2020 classification of really green suppliers of Greenpeace,Because of its activities and investments in nuclear).

In addition to the comparisons, it is also advisable to consult the opinions on Iberdrola before subscribing, in order to have an idea of the advantages and disadvantages on the services of the supplier according to his subscribers.

Selection of selectra partner suppliers, classification in alphabetical order.

🔍 FAQ

Can IBERDROLA terminate the contract itself?

An termination at the initiative of Iberdrola can actually take place.This only happens in the event of a "serious breach of the customer to one of his obligations under the contract".A serious breach constitutes among others:

Before termination by Iberdrola, the customer first receives a warning letter by registered letter with acknowledgment of receipt. Si le particulier ne réagit pas à cette mise en demeure dans un délai de 30 jours, le fournisseur déclenche la résiliation, suivie éventuellement d'une coupure d'énergie.

❓ How do you have if you have Iberdrola debts?

An individual who does not pay his energy bills risks a power outage for unpaid, and the termination of his contract by Iberdrola.To avoid this, here are three solutions in the event of debts towards his supplier:

1. Contacter Iberdrola : la première chose à faire est de parler de ses difficultés à payer ses factures au fournisseur. S'il s'agit d'une situation temporaire, le client peut facilement négocier un arrangement (par exemple laisser un délai supplémentaire pour payer ou le réglement en plusieurs fois) ;
2. Contacter les services sociaux : s'il s'agit d'une difficulté sur le long terme, il faut aussi s'adresser aux services sociaux de sa commune, qui pourront orienter vers les aides existantes (notamment le Fonds de Solidarité pour le logement - FSL) ;
3. Contacter le médiateur de l'énergie : après une résiliation à l'initiative d'Iberdrola ou une coupure d'énergie suite à des factures impayées, le client peut toujours saisir le médiateur de l'énergie afin de trouver une solution à l'amiable avec le fournisseur.