Ask for a new line, mobile or fixed, how long does it take?How much does it cost ?What to start with ?So many questions that are not often addressed by operators when they present their offers.For you, we decided to go and see it more closely.

Do you want to open a line or have just done so? 01 82 88 21 81 Talk to an advisor

If you are looking to open a fixed telephone line, it is likely that you are moving.You are therefore in one of these two cases.

Moving - Remember to transfer all your contracts on the occasion of a move, it is important to think of changing the name of your EDF contract, informing your bank, or notifying taxes.To help you, download our to do list from the move.

Do you move to an already equipped accommodation?

Let us talk about the most widespread case, that of a line opening in the case of a triple play internet offer (Internet - TV - Fixed telephony).If the existing line has been disabled for less than 6 months, the line identification number can be recovered to connect your ADSL access.It is your operator who will take care of formalities with Orange, who keeps hands with what is called "the local loop", part of the network that goes from home to the local housing of your operator.

Whatever your operator, he usually uses this France Telecom connection, which continues to serve as a reference to locate your installation.Indeed, the telephone socket and the 2 precious copper wires of the analog phone are also used for the ADSL, which is with fiber the main mode of connection to the Internet of the French.

Usually, in this case, your operator does not need that a technician moves and does not charge you installation fees.Commissioning is generally made in a few days.To be equipped on D -Day, you just need to anticipate and prevent stakeholders between one and two weeks in advance.

Do you want to open a line or have just done so? 01 82 88 21 81 Talk to an advisor

Installation deadlines with no particular difficulty on existing line (without customer appointments)

Installation deadlines with no particular difficulty with line creation (by customer appointment)

What if my line has been inactive for more than 6 months?

Do you want to open a line or have just done so? 01 82 88 21 81 Talk to an advisor

A line that has remained inactive for more than six months can no longer be reactivated.It is therefore necessary to ask for a telephone line opening again, which implies a new number, even if the previous installation remains.

The creation of a fixed telephone line does not prevent you from freely choosing one of the major operators on the market, as part of the "unbundling on inactive number".However, this approach presupposes the movement of a technician and therefore an appointment.Disadvantages: The installation period is lightened and this will require availability, because you must release at least half a day to be present during the passage of the technician.

Nevertheless, this visit is essential for connecting the phone from your accommodation to the nearest connection point, then to reactivate and synchronize the signal.The technician is generally not more than half an hour, unless there is any particular problem.The appointment is often confirmed before its passage by an SMS or a call on your mobile.

Finally, if your new home is no longer or has never been connected to the local loop of France Télécom, your operator, whatever it is, will charge you a telephone creation and opening service.

A line in a new house: the case of ADSL

If you move into a house that you have built, for your telephone line opening, it is up to you to provide the connection of your accommodation to the Orange network (ex-France Telecom).The rule that prevails to find out who pays what is simple: on your property, work is your responsibility.In the public domain, it is the operator who must take charge of the work.

Generally, connection to the telephone network is carried out at the same time as the installation of electrical and water networks, to pool earthworks and connection work.This is what professionals call a telephone "adduction".This allows the later installation of cables from the connection point of the orange network to your home.

Most often, this connection is underground.Sometimes the configuration of the land obliges Orange (ex-France Telecom) to an aerial connection: you should then know that the front connection height must be greater than 4 meters, and that you must then ask the town hall an authorization to carry outthese jobs.

Of course, the telephone line opening costs mentioned above remain applied by operators, in addition to the costs to build the connection to your property, which is entirely your responsibility.To get an idea of the cost, consult the "Catalog of Network Services" of Orange.This catalog is intended for both individuals and building professionals.It is accessible online on the Orange website.You will find both the detail and the price of all the services related to the adduction.

Orange fiber eligibility test you are looking for an internet offer?Test your eligibility at Orange to find out which livebox offers are available for your accommodation.On the Orange website

A line in a new house: the case of fiber

Today, the ADSL network in copper wires is gradually replaced by fiber.Very high speed, mainly by fiber, currently represents 58% of all subscriptions in 2020.In addition, the progression remains constant (ARCEP data).

If you are fortunate to reside in a town where the fiber is being deployed, jump at the opportunity!As the fiber will arrive at your address, it can be connected to your home by network operator technicians.You will then not have any additional work to be expected: to promote the modernization of equipment, the construction of your telephone line will be taken care of by the operator.

And it is a safe bet that the usual installation package of € 149 will be offered to you if you subscribe to a "triple play" internet - TV - fixed telephony offer via fiber.The fiber being more or less shared fairly shared between all operators, do not hesitate to make the competition play to obtain the best tariff conditions for your installation.

Do you want to take out a fiber offer adapted to your situation? 01 82 88 21 81 Talk to an advisor

Discover in our dedicated articles how:

A fixed telephone line opening without the internet?Why not !

Before entering the details of the opening of a telephone line, note that some people still guess "RTC" subscriptions (switched telephone network) for their fixed telephony subscription.This is an analog line, "old -fashioned".It does not include the famous "triple play" (internet - TV - fixed telephony) which obviously requires a digital line via ADSL or fiber.

Towards the end of RTC Orange recently announced the gradual stop of RTC, due to its obsolescence.In ten years, the VoIP (voice on IP) will have completely replaced the analog lines inherited from France Telecom.

This offer exists at Orange with a subscription at € 17.96/month, without obligation, to which it is necessary to add € 55 in commissioning costs, single package for any opening or recovery of line.Perhaps it is more interesting to opt for the "Welcome Pack" at € 55, which includes:

Please note, if the line commissioning also requires the intervention of a technician at your home, Orange invoices you € 69 travel costs.

Orange's “My Optimale” formula offers a communication package to be used 24/7 to the fixeds of Metropolitan France and 100 international destinations, as well as to the mobiles of Metropolitan France and the area of Besides-Sea.Advantage: the postponement of minutes not consumed in the following month.

Video: Understand how to open an internet line

A new mobile line?Nothing easier !

A priori, a mobile telephone line is not complicated: you just have to choose an operator and a package from the available offers.You can do it online, quietly at home, or in one of the very many mobile telephony stores present in France.The most difficult is to choose from the multitude of existing offers and promotions of the moment!Our advice: when you are looking for the package best suited to your needs, remember to compare the offers of the four major operators (Orange, SFR, Bouygues Telecom, Free Mobile) to those of the many virtual operators (Telecom budget, La Poste Mobile, NRJMobile, SIM+...) whose specific offers, often competitive in terms of prices, can completely match your needs.To see more clearly and find the offer that suits you best, you can contact our advisers on 01 82 88 21 81.

Have you made your choice ?Perfect !All you have to do is receive a SIM card (from English subcript identity module, in French identification module of the subscriber), a sort of identity card of your line.

This indeed contains a computer chip storing information specific to each subscriber, its operator and the country of origin of the card.The SIM card must be inserted into your mobile phone and activated.

The activation of your SIM card is done by calling the customer service of your operator - with your fixed or the mobile of a friend or a friend - or by connecting your operator to the website.

After an activation delay of a few hours (up to 24 hours maximum except in the event of an anomaly), you receive the good news by SMS: your mobile line is open and you can use your mobile!

Also remember to customize your PIN code (from English Personal Identification Number, in French Personal Identification Number).Indeed, it is configured by default on 0000.It is therefore essential to modify it to protect your phone and data, a bit like the secret code of your bank card protects your bank account.

Change your mobile line without changing the number today, you can change operator without changing the number: this is called the portability of the number and it's completely free, whatever your operator.You just have to ask your former operator your RIO code (operator identity statement) by calling 3179 from the line concerned by your portability request.Good to know: fixed phone numbers are also open to number storage, since 2003.