Are you a customer at Orange/Sosh and sometimes you have a bad manipulation of your phone?To the point of blocking your PIN code, because you have passed on a word pass several times.When these problems upset your daily life, the solution will be the use of the PUK code of your SIM, ESIM or Multi-Sim card, the latter will serve you as a key to make your device accessible again.

Where to find the indicative: PUK code?

1- Online customer area

One of the first reflexes you can have to unlock your phone will be to return to your customer area on the site of your telephone operator (Sosh.fr/espace-client-accueil).

By connecting to it, you will have to follow different steps:

1. L’identification (en insérant votre numéro mobile et le mot de passe qui l’accompagne).
2. Cliquer sur votre contrat.
3. Cliquer sur équipement.
4. Cliquer sur Code PUK d’équipement mobile.

At the end of these manipulations, you will normally have access to your "Puk key" indicative.

2- The vocal server

There are other solutions to obtain the code.Like the vocal server 740 that this operator provides.This call service is free in mainland France.

Here are the steps to follow if you choose this solution:

1. Composer le 0 800 100 740.
2. Taper le numéro mobile que vous voulez débloquer.
3. Choisir, obtenir votre code PUK.
4. Saisir le code confidentiel qui est sur votre facture du téléphone à débloquer.

Subsequently, the code will then be given to you orally by this customer service.

3- The Orange and me mobile application/MySosh

Here is another solution to obtain the key code to implement with another smartphone, or even a tablet for example.

These are the steps to follow once you have downloaded the Orange and me or Mysosh application:

1. Lancer l’application.
2. Identifiez-vous comme dans votre espace client.
3. Saisir l’icône « Votre mobile ».
4. Cliquer sur « obtenir votre code PUK ».

Following this, your code should be displayed and you will only have to compose it on your blocked phone.

How to unlock your mobile if these solutions don't work?

If you always have the support of the SIM card, the PUK code will be marked on it.You can therefore enter the latter to validate it in your mobile so that you can modify the PIN code and unlock your device.

I invite you to consult the Orange/Sosh customer assistance page to find out how to loss the PUK code loss following several erroneous entries.You can possibly ask for help from an orange advisor.You will have to renew your card, and thus order a new one directly on your customer area.

Summary, if your laptop is blocked, you will need the PUK code found on your Orange/Sosh customer area, but also on the Vocal 740 server, on the application of your operator or simply on the support of the SIM card.If your mobile is still not usable after the implementation of these solutions, remember to contact an advisor and consider renewing your card.