Red by SFR a informé ses clients d'une hausse du montant mensuel de leur forfait de trois euros en se basant sur un article du code de la consommation. Si vous n'êtes pas satisfait, vous n'avez pas d'autre option que de résilier votre contrat avec l'opérateur.

A simple email like everyone receives a lot of it every day.SFR warned several thousand of its Red by SFR customers, its movable and cheaper mobile subsidiary, that their package was going to increase by 3 euros per month against an increase in the amount of data available.On the other hand, impossible to refuse this "offer", except to terminate its subscription.And according to what to choose who reports this increase, this practice is at SFR "an unfortunate habit".

"Contrary to what is trying to make SFR believe, it is in no way a commercial gesture.(...) A year ago, the operator increased the prices of some of its mobile and ADSL packages sold under the SFR brand.Some time later, he had tried to impose on his fixed customers a paid cybersecurity option.Each time, customers had the opportunity to keep their offer.But this time, there is nothing.The subscribers concerned have the choice only between two solutions: to accept or terminate, ”also writes the site of the consumer defense association.

This way of proceeding is nevertheless legal.Article L.224-33 of the Consumer Code authorizes these practices as long as information is communicated between 4 and 1 month before the price increase so that the customer can terminate.