From now on, the postal bank card holder can block or unlock it temporarily, modify payment and withdrawal ceilings or reissue the confidential code on the Internet.The post office subsidiary is trying to meet the challenge of banks 100% online.

Since this Monday, April 1, 2019, the Banque Postale has offered its customers the faculty to personalize and configure (free of charge) their bank card from their mobile "app" without traveling at the counter or fill out online forms.

These personalization functions are accessible via the "my cards" space of the postal bank app and this at any time of the day or the night.In addition to consulting the payment and withdrawal ceilings activated with the visualization of what is consumed or available, the customer can activate or deactivate himself: contactless payment, online payment, payment ceilings and withdrawal.

Similarly, it becomes possible to temporarily block the card (if you cross an unsafe geographical area) and reactivate it in order to use it again.Among the other options that can be remotely modified by the Customer are the reissue of the Confidential Code, the configuration of the payment and withdrawal ceilings and the opposition in the event of theft or loss of this means of payment.

An "app" used by 3.2 million customers

La Banque Postale propose à ses clients de gérer en ligne toutes les options de leur carte bancaire

These new services are accessible to holders of a visa payment card offered by the Banque Postale knowing that 3.2 million customers are already users of the La Banque Postale mobile application (44 million connection per month, more than those madevia Internet).

With this palette of personalization services accessible online, the subsidiary of the Post is mainly in tune with the new competition embodied by actors of the 100% online bank (N26, Orange Bank, Hello Bank, ...) whichhave the advantage of offering a free bank card unlike traditional banks.

In addition, these new players immediately offer card setting services such as blocking or unlocking contactless payment or modification of withdrawal or payment ceilings.

dossier :

The post office

Frédéric Bergé

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