If you no longer have access to your customer area, here is the solution offered by Free to its fixed and mobile subscribers.

Lost email, memory hole or service never used, you may no longer know or not the identifier and password access to your free mobile or freebox subscriber area.Fortunately, there is a manipulation to know to be able to recover this information.

For a Freebox subscription

Let's start with the case of a Freebox subscriber.

By clicking on “Have you forgotten your password?”, A recovery procedure will be launched.It will then be enough to enter your identifier and your postal code.The identifier can be the number of the France Telecom telephone line with 10 -digit, the 10 -digit Freebox telephone number or the Freebox identifier starting with FBX or FO.

You will receive an email in the process with a password reset link.

For a Free Mobile subscription

Continue with the case of a free mobile subscriber, where handling is similar.

By clicking on "You forgot your password or lost your identifiers?", You will be offered a password referral after entering the 8-digit identifier and email.

But perhaps you also need your identifier, lost or unknown too.By clicking on “You don't know your identifier?“, A recovery procedure is launched.It will be enough to indicate your name, first name and email address to recover the identifier.

In both cases, the e-mail received will contain the identifier and password.

As a safety measure and to help you remember the password, Free will encourage you to define a new one at the time of connection with the information received by e-mail.