It was in 2017 that roaming was abolished in Europe.Concretely, this means that a European traveling in another country in the old continent can make phone calls to the EU at no additional cost.In other words, it is as if you are in France when you use your laptop for calls, texts or the use of the Internet via your mobile data.

Supporting testimony, the UFC Que-Choisir has just published a paper denouncing free mobile practices which would always apply roaming costs in some cases.The consumer association thus relates the history of a French student who makes her Erasmus in Portugal.Last December, coronavirus cases increased significantly in the university that welcomes him.Consequently, students must carry out COVVI screening tests.

Free Mobile Surface Calls to foreign special numbers

Unlike France, where making appointments can be done on the Internet, it is imperative to contact the National Health Service on the phone to book a niche.The special issue that must be composed has notably become free since the pandemic bursting.Once online with an operator, the architecture student spends almost 25 minutes to explain his case, the procedure being time consuming due to his expatriate status.Ultimately, she ends up getting an appointment to be tested.

Later, she accesses her free space and notes with bitterness that the call cost her the trifle of 68.89 euros.Unlike his competitors, Free considers that special numbers escape the agreement on roaming costs.Under pressure from the association and the regulatory authority for electronic communications, Free had stopped inflating the bill of his subscribers when the latter called a special French issue from a European country.On the other hand, the operator always is reluctant to run for foreign special numbers, underlines the UFC Que-Choisir.

Source: UFC Que-Choisir