The health pass, called Covid Safe Ticket in Belgium, will come into force during the month of October in Brussels and Wallonia. Virginie is worried about the elderly who don't know how to get the pass. Here are the steps to take.

"For me, the health pass is not explicit enough for the elderly. Could we give a summary?", asks Virginie via the orange Alert us button. We have decided to respond to his wish and present in this article the procedure to follow.

Since the announcement of the introduction of a health pass (called Covid Safe ticket in Belgium), Virginie, 27, has been worried about her grandparents. Living in Brussels, all four are used to going to restaurants and regularly go to hospitals for medical examinations. "My grandfather goes, every lunchtime, to drink his glass of wine in town, after eating. All four also have medical appointments twice a week", says the young woman. From October 15, they will now have to present a Covid Safe Ticket (CST) to get there. Something they've never done before. By contacting them, Virginie realizes that they did not know how to obtain it, whether in digital or paper version. "I helped them. I didn't know how to get it in paper form so I called infocoronavirus.be. In 10 minutes, it was done for the four", she tells us.

Nevertheless, the situation challenges him. This young woman, originally from Braine-l'Alleud, works in a nursing home and notices that the elderly are a little lost in all these steps to be taken via the internet. However, his grandparents are informed every day by the traditional media. "If other elderly and vaccinated people do not know how to get it and find themselves blocked, it is quite sad. (…) If they do not have access to the internet, it is difficult for them to find the numbers phone to call," she observes.

As a reminder, the CST uses the principle of the European Union's digital covid certificate. Concretely, it is:

- proof of complete vaccination (two doses, except for the Johnson & Johnson vaccine which requires only one dose) or- a negative PCR test less than 72 hours old, or a test rapid antigen within 48 hours or - proof of recovery within six months of testing positive for covid-19

This data generates a QR code, which can be scanned in the event of an inspection. But how to get it? There are three ways to get it.

3 WAYS TO GET THE COVID SAFE TICKET

1. By internet then print or download2. By telephone and then receipt by post3. With the CovidSafeBE app

1. BY INTERNET + PRINT

You start by going to the site masante.belgique.be

A - Click on "Covid Safe Ticket"

B - Choose an identification mode

Here, it gets complicated. In general, the authorities advise the mode of identification via the "Itsme" application. This is the one we are going to describe to you.

You must first create your account: click on "Create your Itsme account" (see image below)

Install the Itsme app and create an account

You have clicked on "Create your Itsme account". The itsme.be website page opens.

Two options to create an itsme account (see screen below)

Via your bank account

You must install the Itsme app on your smartphone. To configure the Itsme app with your data: click here

Via an identity card readerThese readers are sold in all major electronics stores for around ten euros.

You must install the Itsme app on your smartphone. To configure the Itsme app with your data: click here

C - Log in to masante.belgique.be

You have created your Itsme account. Now go back to the masante.belgique.be website and click on "IDENTIFICATION VIA ITSME". A page opens. You must enter your phone number and send.

The system then asks you for verification by showing you a shape in an orange circle (see example below):

Open the Itsme app you installed:

1. Press on "Login" (first screen on the left in the image below)2. Press the green "Confirm" button (middle screen)3. Choose the form shown on the website from the three forms offered by your Istme app (screen on the right)4. Put your fingerprint or enter your Istme code (4th screen)

Last step of identification

Return to the website. He recognized you thanks to your Istme app. The site invites you to choose either you ("citizen") or one of your children if you have dependent children. Choose and click on the green button just below.

A page opens. Normally, she will directly show you your certificate if you have one. All you have to do is click on the blue button to download the file (which you can then send to yourself by email for example) or print it.

Via the link "Health data" (see upper right corner of the screen) you can choose other options.

2. BY TELEPHONE THEN BY MAIL

(ATTENTION - For vaccination certificate only, not for test result or recovery certificate)

If you are having difficulty accessing the internet and wish to obtain a paper version, it is possible to receive your vaccination certificate by post.

For Brussels > call the call center on 02/214 19 19

Follow the instructions given by telephone.

For Wallonia > call the call center on 071/31 34 93.

Two possibilities:

- Via an autoresponder and you will need to type in your national register number

- Via a human operator with whom you will speak to send your certificate to your home by post

3. WITH THE CovidSafeBE APP

You must therefore download this application if you do not have it yet. Activating this application and placing your certificate in this application requires identification. You can do this identification via the Itsme application (see above).

You can also search for new certificates for you (in case you have just received a dose of vaccination or you have just performed a PCR test) and your children. In the CovidSafeBE app, you press "Search for new certificates", then you press "Connect with eHealth". A web page then opens and you press "Identification via Istme".