The portability of the number has existed for many years.Launched on the mobile in 2012, then quickly followed by the fixed in 2013, this procedure allows you to change operator by keeping your phone number.

Icing on the cake, this is done with a minimum of formalities.Indeed, the new operator - both on fixed and mobile - is responsible for terminating your old subscription and activating the new.Arcep uses the term "simple window" since you have only one contact: your new operator.

You can easily change the cream, with an obligation to result from the operators.

More than 8 million requests per year

For the telecoms gendarme, “this portability ensures great fluidity in retail markets, in particular for the general public: more than 2.5 million operator changes with number preservation are recognized each year on the fixed, almost 6million on the mobile ”.

It has also been set up in a context favorable to change, to the arrival of Free Mobile.Since then, it allows in particular to take advantage of promotions regularly implemented by operators, with whom loyalty does not pay.They are most often reserved for new customers and valid for six months to a year.

Nevertheless, everything is not perfect: "the reports left on" I have the arcep "and the requests or dysfunctions described by operators to the authority show that these processes can still be improved and made more homogeneous".We regularly see customers complaining, especially in the fixed.The processes could "be even more effective in the business market" adds the regulator.

He therefore wishes developments and launches a public consultation on his decision -making project.

Arcep wants to harmonize practices, including for pros